Here’s some more information about how the Council is supporting residents.

Coronavirus helpline

Our helpline remains open, to help residents asking for support. Staff are on hand to help residents access supermarket deliveries, signpost them to support from local organisations – including food support – and, where necessary, help them to find longer term support. Call 020 8356 3111. There is advice on our website about getting a supermarket delivery 

Test and Trace Support Payment Scheme 

Residents who are employed or self-employed on a low income, and can’t work from home while self isolating may be entitled to financial support of £500. To qualify you must have been notified through NHS Test and Trace and have received a unique eight digit ID number. The Council has introduced a further discretionary scheme that can provide £500 in exceptional circumstances for people who don’t meet the conditions of the national scheme, including those with no recourse to public funds or who don’t claim in-work benefits.

Community Partnerships Network 

The Council is incredibly grateful to Hackney’s brilliant local voluntary and community organisations, who continue to work hard to support those who need it most. 

We have worked closely with a wide range of community organisations to set up the Community Partnerships Network to help us support communities through the pandemic, including access to food and other essentials.

Organisations within the Partnership are currently delivering over 3,000 meals a week and 1,200 food parcels/grocery top-ups. Advice agencies are also members of the Partnership, helping people claim benefits and access debt advice. The Council is providing grant funding to fund further support for those who have been told to self isolate, those who are clinically extremely vulnerable and other people in need. Help from the partnership is accessed through the helpline. 

Support for the Clinically Extremely Vulnerable 

Those who are classed as ‘clinically extremely vulnerable’ have been advised against going to work and to shops or pharmacies. Everyone in this group will have been contacted by central government and advised to register for help if they need it through the national shielding service website. The Council has also contacted all 7,850 local people on this list to find out about their support needs, and explain how they can get support if they need it. 

Supporting for residents who have No Recourse to Public Funds 

The Council is committed to helping residents who are not entitled to Government support due to their imigtation status. Where people have lost jobs and are unable to afford to cover their housing costs they may be at risk of homelessness or unable to comply with public health guidance.

The Council has committed that none of the rough sleepers currently housed in emergency accommodation will be asked to return to the streets, including those with no recourse to public funds; we have increased subsistence payments to families supported under the Children Act and we have also funded a hardship scheme delivered by Family Action and the Citizens Advice Bureau.

Domestic Abuse

The domestic abuse intervention service continues to operate, though there is some alteration to service due to the current public health crisis. You can get help and support by contacting DAIS on: 020 8356 4458 (Monday-Friday, 9-5pm) Email: You can also call the National Domestic Abuse Helpline 24-hours for free on 0808 2000 247.

Coronavirus Testing

Book a test if you have coronavirus symptoms by calling 119 or visiting In Hackney there are a number of testing sites:

Dalston, Bentley Road Car Park, N1 4BZ (open 7 days a week 8am-8pm)

Hackney Central, Mare Street, E9 6ND (open 7 days a week 8am-8pm)

Stamford Hill, Yesodey Hatorah School, Egerton Rd, N16 6UB

Homerton, Hackney Marshes Centre, E9 5PF

Stamford Hill, Sandford Court, Bethune Road, N16 5BB 


For more information on local support please visit the support services map.

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