Refund Policy

 

REFUND POLICY

Last updated May 18, 2020

Fixed price fares must not deviate from the driver’s chosen route. Any deviation will result in the journey reverting to a fare decided by Diamond Cars who will decide the charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.

After the flight has landed we allow 60 minutes (unless you choose your own arrival time on the booking e.g. send after 75 minutes) for the passenger to arrive at Airport Information Desk. If this is exceeded then an extra amount for the additional waiting time will be charged on top of the original charge for the journey. The charge for the waiting time will be decided by Diamond Cars depending on the type of vehicle being used for the particular journey.

Normal luggage assumes that 1 Medium Size suitcase and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). Per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger

Any journey canceled less than 24 hours prior to booked time will result in a charge to the customer’s credit/debit card. The amount to be charged in such a situation will be decided Diamond Cars depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

Any journey canceled more than 24 hours prior to booked time will result in a £0.00 charge of the amount of the journey to the customer credit/debit card.

Diamond Cars are not responsible for any loss financial, missed connection times, flights, trains, due to the PHV not arriving on time at the pick-up address at the booked time due to adverse weather, traffic conditions, road traffic accidents, road closures, vehicle mechanical problems. It is the responsibility of the passenger or the person booking on behalf of the passenger to give accurate information.

Journeys booked from Airports, Train Stations, and Seaports the passenger is responsible for locatomg the Private Hire Driver, on booking any such journey we will give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate the PHV will result in a charge to the customer’s credit/debit card. The amount to be charged in such a situation will be decided by Diamond cars Cars depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

Any fouling of the PHV by any passenger will result in a charge of a minimum of £25.00 dependent upon the severity of the fouling.

Diamond Cars will prosecute any person who causes damage to any PHV booked through us.

The driver has the right to refuse any passenger that he feels may be a threat to him/her or vehicle.

The material contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any PHV bookings made on this site.

It is your responsibility to print and keep Diamond Cars and Paypal/stripe payment confirmations with you all the time because it has our telephone numbers printed and confirmation of your payment on it.

It is your responsibility to Diamond Cars if you could not locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you inform us of the new flight/ferry/cruise details we will change the journey date/time without charge and we will charge you for that journey.

In order to make your bookings as easy as possible, we also offer an account facility to companies and individuals which must be approved in advance. For further information: Please chat with our online support agents or email us at info@diamond-cars.com

Diamond Cars

Minicab and Delivery service on Stoke Newington Road

Address: 21 Stoke Newington Road, London, N16 8BJ

24 Call centre: 0207 254 3030

SECURE SITE

SECURE PAYMENT - ENCRYPTION AES-256

GET £3 OFF YOUR ONLINE BOOKING

GET £3 OFF YOUR ONLINE BOOKING

JOIN OUR MAILING LIST TO RECEIVE DISCOUNT CODES AND OFFERS

You have Successfully Subscribed!